The best way to contact the helpdesk is by using one of the forms
on the Contact Us page. There are four
forms:
General feedback - for your comments and
suggestions
Census Data Amendments - for you to tell us about
any errors you may have found in the transcribed
Census data.
Account Queries - for queries relating to Credit/Debit Card or
Voucher charges and Bulk Voucher purchase accounts.
Technical Support Request - for queries related to
the technical operation of the service (see note
below). Note: If you wish to contact us with regard to a
technical problem, we will need the following information
from you:
- Session ID
- Browser Version
- Operating System - Type and Version
- ISP: the company that you use to get you on-line.
You can also e-mail the helpdesk at support@censushelpdesk.co.uk
However you can also telephone the helpdesk on:
+44 (0) 870 800 5272
The helpdesk is open from 9am to 5pm British Local Time Monday to Friday except English Public Holidays. We will respond to your query as quickly as possible.
 
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